Wednesday, July 25, 2018
Lync Click to Call in Internet Explorer
Lync Click to Call in Internet Explorer
In the olden days before Lync, if you wanted to use Communicator to dial a phone number from a webpage, you had to follow a multi-step process:
- Select the phone number
- Copy the phone number using Control-C or right mouse click and select Copy
- Bring up Communicator
- Click on the phone dialing window
- Control-V or right mouse click and select Paste.
- Click Dial.
When you install Lync, it will also install two IE add-ons: Lync Browser Helper and Lync add-on, which you can see by clicking on Manage Add-ons from the IE Tools menu. There are no configurable options.
Also from the Tools menu, you will see an option for Lync add on, which gives you a few simple options (enabled by default).
On every IE webpage you visit, Lync will determine what is a phone number using some internal normalization rules (non-viewable or editable at this time). When a match occurs, Lync 2010 will place a small icon beside the number like this:
When you hover over the icon in a webpage, youll see something like the following:
Ive found that Lync is fairly good at determining what is a phone number and what isnt. Oddly, it doesnt seem to accept E.164 formatted phone numbers (ie. +15195551111), unless theres a space in it. Other add-ons Ive tried would treat pretty much any string of numbers as a dialable number, which was irritating.
Clicking the icon will bring up a Lync call window and Lync will automatically dial the number.
Instead of six steps, you can dial with just one click of the mouse. An extremely useful and handy feature!
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